The Bungay Medical Centre Charitable Trust / Scott Charity | Privacy/Cookies Policy
The Bungay Medical Centre Charitable Trust provides grants for people in Bungay and nearby who have a medical need
Bungay, Medical, Centre, Charitable, Trust
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Privacy/Cookies Policy

The Bungay Medical Centre Charitable Trust/Scott Charity is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and those who communicate (online or offline) with us, at events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

The information we collect and how

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR).  The type of information that we will collect on you, and you voluntarily provide to us online or offline includes:

  • Your name
  • Telephone number(s)
  • Email address(es)
  • Your enquiry details

We may, in further dealings with you, extend this information to include your purchases, services used and agreements and payment transactions.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with your enquiry and/or provide a service.

Your Personal Data is collected in a number of different ways, including:

  • directly from you when you provide it to us (for example when you correspond with us by mail, phone, email or website form)
  • from the public domain, including via social media
  • platforms where you choose to make your profile visible

Creation of personal data – during our dealings with you as a customer, we may create Personal Data about you, such as transactions.

The legal basis for processing your data will be at least one of the following legal grounds available under the General Data Protection Regulation (GDPR):

  • contract – the Processing is necessary for us to comply with our contractual obligations with you as our customer
  • consent – we have obtained your explicit consent
  • legal obligation – the Processing is required by applicable law
  • vital interests – the Processing is necessary to protect the vital interests of any individual
  • legitimate interest – we have a legitimate interest in carrying out the processing.

Our legitimate interests for this purpose are:

  • the provision of products and services to customers
  • the operation and promotion of our business
  • the publication of newsletters and informed articles

We will not store, process or transfer your data for any other purpose unless we have an appropriate lawful reason to do so.

How we use your information

  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about
  • Make available our products and services to you
  • Process your orders
  • Take payment from you or give you a refund
  • For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities
  • To power our security measures and services so you can safely access our website and mobile apps
  • Help us understand more about you as a customer, the products and services you consume, so we can serve you better
  • Contact you about products, services and events from us
  • Provide you with online newsletters and informed articles
  • Help answer your questions and solve any issues you have

Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

  • If the law or a public authority says we must share the personal data
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk) or
  • From time to time, to employ the services of other parties for dealing with certain processes necessary for the efficient delivery of our products and services. However, all the information we share will be subject to GDPR regulations

How we keep you updated on our products and services

We will send you relevant offers and news about our products, services and events in a number of ways including by email, unless you have exercised your right to opt out from these communications

If you wish to opt out of our communications, you can do so by using the ‘Unsubscribe’ option on our communications or email susan.herring@nhs.net

Your rights over your information

Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal If you would like to exercise this right, please contact us as set out below.

Right to Correction Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise this right, please contact us as set out below.

Right to Stop or Limit Our Processing of Your Data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us as set out below.

For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary.

Giving your reviews and sharing your thoughts

When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter.

For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Security

Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

  • Implementing access controls to our information technology
  • We use appropriate procedures and technical security measures to safeguard your information.

Cookie Policy

What is a Cookie?

Cookies are pieces of data stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that Cookie as each Cookie is unique to your web browser. Cookies are used to improve the user experience by enabling a website to ‘remember’ you. Cookies cannot carry viruses, so there is no danger in this respect. Most websites that you visit will use Cookies, but you are able to control Cookies by switching them on and off in your browser. If you would like to find out more then visit http://www.aboutcookies.org for detailed guidance.

But, before you make a decision to switch off Cookies, it’s important to understand what a Cookie does.

What do Cookies do?

Cookies do lots of different jobs, most of which are highly beneficial to the user. A Cookie helps you to navigate between pages efficiently; they store your preferences, remembering what it is you like. Cookies really help to improve your website experience and so do have a benefit for the user. One really important feature of a Cookie is that they remember you and so if there are websites you regularly visit, when you login the website remembers you and so as you move between pages it will keep you logged in. If the website doesn’t remember you, then you might have difficulty keeping logged in as you move from page to page.

Cookies are also really useful for website owners and can be used to help with their marketing and advertising. Cookies may be set by the website you are visiting, but they can also be set by a third party website who may be running content on the page you are visiting.

Below is a brief description of what the Cookies on our website do and what they are used for. We are assuming that you are happy with this usage, but if you are not, then you can delete our Cookies having visited the site.

There are different Cookie types:

Session Cookie – this is used for the duration of your current visit. You can find out more information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Persistent Cookie – these cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site/s to be remembered.

First and third party Cookies – this refers to whether the website domain that is placing the Cookie is a ‘first’ or ‘third’ party. First party Cookies are those set by the website visited by the user. Third party Cookies are those set by a domain other than the one being visited.

Cookies (1st Party Cookies) on our site:

“Session” Cookies – may be used to remember various details about your visit e.g. to remember your log-in. These Cookies are deemed strictly necessary to the working of the website. If Cookies are disabled then some functionality of our site will be broken. More information on session Cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Other domains (3rd Party Cookies) on our site:

Google Analytics – we use this to help us to understand how our site is being used so that we can improve the user experience. You can find out more about Google’s position on privacy in relation to its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

External web services – sometimes we use external web services, mostly to display content within our website, such as YouTube and Vimeo. In time, we may use other external sources too, so the list presented is not exhaustive. We cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged in to these external services, then they will not know who you are, but they will still be able to gather anonymous information during any session on our website.

Email tracking – some of the emails we send to you such as service emails or invoice emails contain no tracking. However, we do from time to time send you emails that do contain tracking, ie newsletters. We track these emails so we can see how much traffic those emails send to our website and to help us improve what we do. Sometimes we do use the personal information e.g to re-email people who didn’t click the first time, but if you would rather we didn’t do that and you want to opt out, then you can do this via the “Preferences” link in each newsletter email we send.

How to Control your Cookies

We will not use Cookies to collect or store any information that is personally identifiable to you, however, as mentioned above we may use information from your site preferences to analyse how you use our site. These Cookies are there to improve and enhance your experience on our website, allowing you to set preferences and have full use of any of our websites features.

Your browser will allow you to manage Cookies in some of the following ways, giving you the control over how cookies are used on your computer:

  • Accept or reject all Cookies
  • Accept or reject Cookies from a particular site
  • Set your browser to prompt you each time a Cookie is offered
  • View the Cookies stored on your computer and delete them, individually or as a group

It’s important to be aware that if you block cookies, many websites will not work properly, hindering your online experience. We don’t recommend turning Cookies off when using our website.

If you would like more information, we have listed the “Help” sections from each of the Major Browsers so you can find out in more detail how to manage cookies on your browser.

Internet Explorer
http://support.microsoft.com/kb/196955

Firefox
http://support.mozilla.org/en-US/kb/Cookies

Google Chrome
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera
http://www.opera.com/browser/tutorials/security/privacy/

Safari
http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Safari iOS
http://support.apple.com/kb/HT1677

Blackberry
https://uk.blackberry.com/legal/cookies

Windows Phone
http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:

By emailsusan.herring@nhs.net


By post: Bungay Medical Centre, 28, St John’s Road, Bungay, Suffolk, NR35 1LP.

Thank you for taking the time to read our Privacy Policy.

This Policy was last updated on 31st October 2018.